General Terms
These terms and conditions (“Conditions”) are valid for every order a consumer places on snusifer.com (“The Website”).
By placing your order, you confirm that you have read, accepted, and agreed to comply with these Conditions. You also certify that you acknowledge the information about your personal data and consent to the use of your personal data according to our Privacy Policy.
Snusifer reserves the right to change these Conditions at any time. The provisions in the Swedish Consumer Purchases Law (1990:932), the Swedish Distance Contracts and Contracts outside Business Premises Law (2005:59), and the Swedish Personal Data Law (1998:204) as well as the General Data Protection Regulation apply to all purchases made by consumers on The Website.
Order and purchase agreement
By completing your order, you confirm that you have read and accepted these Conditions. The purchase agreement will only be concluded after your order has been confirmed by Snusifer through a confirmation e-mail to the email address you provided when placing the order. Please note that you need to be at least 21 years old in order to be able to enter into a contract with Snusifer.
Age limit
People under the age of 21 are not permitted to place orders at The Website. In order to be able to shop you need to verify that your age is 21 years when completing the purchase. In addition to confirming your age yourself, you as a cardholder need to be 21 years or older to complete the transaction.
An order made in another person’s name (falsification of a document), or in any other way that causes Snusifer to risk a financial damage, will be reported to the authorities. Snusifer reserves the right to refuse to carry out an order if irregularities or misuse of our order function are suspected.
Prices, fees and VAT
All prices and costs on The Website are charged in EUR (€), including the product prices throughout The Website and the shipping costs. Special fees may apply in case of an unredeemed package. All products sold on this Website are subject to VAT.
The card payment at The Website is carried out by Snusifer’s payment provider Reepay.
Reepay offers a range of payment methods depending on country, which are available in the checkout on The Website. For further information, please refer to Reepay’s terms and conditions.
Personal data handling
Personal data is handled according to our Privacy Policy. By ordering products at The Website you confirm that you have read and accepted the Privacy Policy and that the personal data you have stated is correct.
General Data Protection Regulation (GDPR)
You have the right to request a register extract of the personal data that we process. You can also, without undue delay, have your personal data corrected or, under certain conditions, limit or delete. You have the right at all times to object to the processing of your personal data if the legal basis for the treatment is a public interest or a balance of interests. You have the right to obtain the personal data from the responsible person and you have the right to transfer this data to another person who is responsible for personal data, if technically possible and whether the legal basis for processing is consent or that processing was necessary for the performance of an agreement.
We collect information from you when you register on our site or fill out a form. When you place an order with us, we need personal information from you to process the order, including your name, email address, contact number, credit / debit card details, billing and delivery address.
We may also collect the following information from you:
- Information that you provide us by filling in forms on our website. This may include information at the time of registration to use our website or to subscribe to any service we offer (for example, newsletter)
- We may ask you for information when you participate in a competition or promotion
- If you contact us, we can keep track of correspondence
- Details of transactions that you carry out through our website and the execution of your orders
- Details of your visits to our website, including traffic data, location data, weblogs and other communication data, regardless of whether this is necessary for our own billing purposes or otherwise.
Delivery and delivery time
Snusifer offers a range of different shipping alternatives depending on the size of the packaging, your place of residence etc. The shipping alternatives as well as the delivery time for each shipping alternative are further described in the checkout at The Website.
Normal delivery time for packages sent to customers in Europe is 2-5 business days depending on your place of residence. When ordering you may need to present a valid identification at delivery. Thus, only the person placing the order at The Website should receive the order.
Unredeemed package/shipment
A package shipped according to any of our delivery alternatives will either be sent back or discarded if you have not been able to redeem it. Unredeemed packages are usually not seen as an exercise of your rights of return. Special fees may apply in case of an unredeemed package.
Complaints and returns
If a product differs from the purchase agreement you have the right to make a complaint about the product. The right of complaint only includes faults at delivery (and not faults that for instance occurred due to the product’s expired shelf life or due to normal wear and tear). You need to notify Snusifer about the fault within a reasonable time from when you discovered or should have discovered the fault and at the latest two months after you received the product. Snusifer therefore recommends you to carefully inspect products directly upon receiving them.
Depending on the type of product fault we may require you to provide photographic proof. Throughout the reclamation period you are required to retain original packaging, packing slip and the products in question.
Depending on the extent of the damage you will be able to get a replacement, remediation, or a price reduction. For further claims, exceeding the costs of the product, Snusifer will act in accordance with the Swedish Consumer Purchase Law.
Transport damages
In order for issues regarding transport damages to be resolved as quickly as possible, we kindly ask you to keep the product packaging for inspection. In order to be able to claim a reclamation on products you also need to prove your purchase from The Website, for instance through the order confirmation or receipt Snusifer sent to the e-mail address you provided in connection with your purchase. We may also request photographic proof of damages.
Right of withdrawal and returns
When shopping online as a consumer, as a general rule you have a right of withdrawal of 14 days according to the Swedish Distance Contracts and Contracts outside Business Premises Law (2005:59). The right of withdrawal, however, does not apply to the purchase of products which are perishable goods with a limited shelf life, such as oral nicotine products.
Force majeure
Snusifer is not required to fulfil the purchase agreement if the fulfilment is complicated due to an event outside of the reasonable control of Snusifer (e.g. changed legislation, government measures, strikes, blockades, sabotage, war, terrorism, fire, floods, natural disasters, or other extraordinary events). Such circumstances also relieve Snusifer from the obligation to pay compensation. If these circumstances last longer than two (2) months, both the consumer and Snusifer have the right to cancel the purchase with immediate effect.
Price and product information on The Website
Snusifer strives to make sure that all information provided on The Website is correct, but with reservations for limited availabilities and possible errors in pictures or writing, e.g. errors in product descriptions, incorrect prices, or erroneous information about stock availability. Snusifer furthermore reserves the right to correct such errors at any time and change or update information. All pictures on The Website are intended as illustrations and cannot guarantee the exact appearance or condition of the product.
Reviews
By submitting a product review on The Website, you give Snusifer the right to publish it on The Website and other channels and media. Snusifer also reserves the right to not publish and/or delete submitted reviews.
Other
For questions regarding these Conditions or procedures regarding the right to return, complaints, transport damage, etc., please contact customer service at support@snusifer.com. When contacting us, you will be asked to provide your order number, which you can find in the order confirmation.
The Website contains so-called cookies to calculate and report the number of users and the traffic and to ensure that you as consumer are logged in and authorized to see the contents of The Website. If the use of cookies is not accepted, you can change the cookie settings on your browser’s help menu. You can read our complete Cookie Policy.
Snusifer is a trademark of Miritrade AB, situated in Sweden and complies with Swedish law and the Swedish National Board for Consumer Disputes’ recommendations.